FACT Consultants assist cell therapy programs, cord blood banks, and regenerative medicine programs to provide high-quality services to patients and customers. Our goal is 100% satisfaction. The results for each client are a superior service for patients, a higher degree of compliance with accreditation standards, and strong economic performance.
Our consulting services are tailored to your specific needs. However, there are elements that are common to most of our client engagements.
The Client Services Director will conduct an initial interview and planning session. Together you’ll review the consulting service options, determine the scope of work to be performed, and clarify expectations. You’ll agree on the obligations of your staff and our consultant or team of consultants. The Client Services Director will prepare a statement of work and a letter of service for your approval.
Throughout the engagement we will conduct periodic teleconferences as needed to assess the consulting activities, answer your questions, interpretation of standards, review documents to be submitted for accreditation, or prepare for an on-site review or inspection.
The conclusion of an on-site visit is an exit interview with you or, as you determine, selected program administrators. This session will provide you with a clear understanding of the consultant’s findings and recommendations.
After the on-site visit, our consultant will provide a written report with details of findings and recommendations. If requested, our consultant can provide information about additional assistance with accreditation documents or development of written policies and procedures.
After project completion, we will conduct a follow-up interview for feedback on the services you received. This helps us maintain our own quality control and improvement.
Taken together, these steps enable us to deliver the best possible services and assure that you receive the help that you want.